iPhone Configuration

Setting up an Apple iPhone/iPod Touch to link to your departmental account is simple. To connect an iPhone or iPod Touch to the department email server your device will need to be running v2.0 or later of the firmware. To determine your version number go to Settings, General, About and the Version number is shown.

These instructions are for firmware v2.0 - v2.0.2. If you are running v2.1 or later please follow the instructions on this page. We suggest you upgrade your phone to the current firmware since it does fix a number of issues. This is a free upgrade that is made available through iTunes when the phone is connected.

Since the iPhone/iPod Touch uses Exchange ActiveSync to connect to the server, you will need to contact Computer Services before doing the following steps. Once we have added your account into the proper security group you will be able to add your account onto the phone.

NOTE: Using this feature will not only add the email account, but will also link your calendar and contacts to your departmental account. You will not be able to sync to another source (home Outlook, iCal or Address Book). This is a limitation of any ActiveSync device.

From the Home screen, touch Settings then scroll down and touch Mail, Contacts, Calendars.
In the Mail settings, touch Add Account... and select Microsoft Exchange. (Figure A)

Figure A: Add Account...
Now you will start entering the information about your account. Enter your email address, your department login name and password and give the account a descriptive name. Your login should be entered as ad.medicine.ufl.edu\login. Once you have completed all the fields touch Next to continue. (Figure B)

Figure B: Exchange Account Information.
You will receive a certificate warning as the device tries to run the autodiscover to get the server information. You may get one or both of the following warnings, touch Accept either/both of these messages (Figures C and D).

Figure C: Verify Certificate Warning #1.

Figure D: Verify Certificate Warning #2.
The screen will now expand to show the field for the Server name. If the field is empty, enter mail.medicine.ufl.edu and touch Next to continue. (Figure E)

Figure E: More Exchange Account Information.
On the next screen you will be selecting what items to synchronize with your department account. By default mail. contacts and calendars will be selected and this is what most people will want. Touch Save to continue. (Figure F)

Figure F: Syncchronize Options.
The device will now finish the configuration and return you to the Mail, Contacts, Calendar Settings screen. (Figure G)

Figure G: Completed Setup.

At this point your iPhone/iPod Touch should be configured and ready to use. If you are having any problems please contact Computer Services for assistance.